Guaranteed delivery by December 24 in Europe for order placed by 12.14.2023
Guaranteed delivery by December 24 overseas for order placed by 12.11.2023
a) These General Terms and Conditions of Sale (GTC) apply to all commercial transactions concluded online through the procedure provided for on the website www.bianchimilano.com (Website) by consumers (Customers) - meaning individuals acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity relating to the sportswear and lifestyle (Products) marketed on the Website.
b) The Products are offered for sale by F.I.V. E. Bianchi S.p.A., tax code and VAT number 01897810162, with registered office in Via Delle Battaglie, 5 - 24047 Treviglio (BG) (Bianchi).
c) These GTC may be subject to changes by Bianchi. The amendments come into force when the updated text of the GTC is published on the Website.
a) Before placing the order according to the procedures set out in Article 3 of these GTC, the Customer shall be adequately informed in a clear and comprehensible manner, in accordance with the purchase procedure provided for by the Website, of the following circumstances: (i) the Products’ characteristics; (ii) Bianchi’s business data and contact details, so that the Customer is allowed to quickly contact Bianchi and effectively communicate with the same; (iii) the total price of the Products, with an indication of taxes, shipping, delivery and any other cost; (iv) the terms of payment, delivery and performance, the date by which Bianchi undertakes to deliver the Products; (v) the conditions, terms and procedures for exercising the right of withdrawal; (vi) the existence of the legal guarantee of conformity of the goods; (vii) the existence and the conditions of after-sales assistance, after-sales services and contractual warranties.
b) Under the terms and conditions provided below by Article 3 of these GTC , the Customer is placed in a position, according to the procedure provided for by the Website, to expressly and unequivocally acknowledge that the order gives rise to a payment obligation in Bianchi’s favour for the purchase of the Products.
c) The information referred to in letter (a) above of this Article 2 is an integral part of the agreement between Bianchi and the Customer and may not be changed except by the parties’ express agreement.
a) Before purchasing the Products, the Customer is required to read these GTC and to accept their content in full, in accordance with the procedure set out on the Website. The Customer is also invited to download the text of these GTC and to keep a copy of them, in accordance with the procedure set out on the Website. These GTC are an integral and substantive part of every order placed by the Customers for the purchase of the Products and, generally, of every contractual relationship between the Customers and Bianchi, as identified in this Article 3.
b) Accessing the Website, the Customer may view: the Products offered by Bianchi; the Products’ characteristics and qualities; the Products’ indicative delivery times; the Products’ prices, with a separate indication of the expenses and costs of delivery and any other charges to be borne by the Customer. Before starting the purchase procedure, the Customer is informed of the possible application of restrictions on the delivery of the Products and on which means of payment are accepted.
c) The Customer is expressly informed that the graphic, photographic and audio-visual representations of the Products published from time to time on the Website shall be considered as merely indicative of the Products’ characteristics and qualities.
d) The Customer’s order (Order) shall be placed exclusively through the Website and in accordance with the purchase procedure provided therein. The Order contains the following data: identification of the Products; billing and payment information; shipping information. The Order constitutes a contractual proposal for the purchase of the Products. Once the Order has been placed by the Customer in accordance with the purchase procedure provided for on the Website, the Order cannot be modified or cancelled by the Customer.
e) The agreement between Bianchi and the Customer (Agreement) is considered concluded when the Customer receives the e-mail in which Bianchi confirms receipt of the Order (Order Confirmation). The Order Confirmation contains the following information: identification of the Products; billing and payment information; shipping information. The Order Confirmation constitutes acceptance of the Customer’s contractual proposal for the purchase of the Products. The Order Confirmation is subject to Product availability.
f) The Order, the Order Confirmation, these GTC and the tax documentation (invoice) are stored in digital format on Bianchi’s server. The tax documentation (invoice) is sent to the Customer by e-mail.
a) The Customer is expressly informed that Product availability indicated on the Website at the time of placing the Order is merely indicative and not binding on Bianchi.
b) The actual Product availability of the Products ordered by the Customer is confirmed by Bianchi only when the Order Confirmation is sent.
c) If Bianchi informs the Customer that the Products are unavailable after sending the Order Confirmation, and the Customer has already paid sums of money to Bianchi to carry out the Order, the Customer shall be promptly informed as to the manner and timing of the relevant full refund by Bianchi.
a) The different methods available for Product delivery, the estimated Product delivery times and the indication of the relevant costs, expenses, and other charges to be borne by the Customer are indicated on the Website at the time the purchase procedure is started. The Customer is expressly informed of the fact that the estimated Product delivery times indicated on the Website are purely informative and indicative.
b) The Product will be delivered to the address indicated by the Customer in the Order, by means of a courier/freight forwarder appointed by Bianchi, in accordance with the procedures, costs and times indicated in the Order Confirmation. The Customer is expressly informed that the delivery of the Products may be delayed for justified reasons not attributable to Bianchi.
c) Upon receipt of the Products, before signing the delivery documentation for acceptance, the Customer shall examine diligently the exact number of packages received and the integrity of the packaging, and, if necessary, report any complaints in writing through a note on the delivery documentation.
d) Upon delivery of the Products to the courier/freight forwarder, the Customer shall receive an e-mail containing instructions to allow the same to monitor the Product delivery status (tracking).
a) Bianchi remains the owner of all Products delivered to the Customer until full payment by the Customer of the price agreed with reference to the Agreement. Without prejudice to the foregoing, it is understood that all risks connected to the Products are assumed by the Customer upon their delivery to the Customer or to a third party designated by the same
a) The price for the Products is expressed in euros and includes VAT. Unless otherwise indicated, shipping costs are not included in the price; these costs are separately indicated to the Customer during the purchase procedure on the Website and are confirmed in the Order and in the Order Confirmation. Customs duties and other charges and/or procedures for customs clearance shall be borne by the Customer, when applicable.
b) The Customer can pay the price by the following means of payment: credit card, debit card, and PayPal.
a) The Customer has 14 days - or a longer period if provided by the relevant provisions pursuant to Art. 12 of these GTC - to withdraw from the Agreement without giving any reasons and without incurring any costs other than those provided for in subparagraph (e).2. below and subparagraph (f) below.
b) The withdrawal period ends after 14 days - or a longer period if provided by the relevant provisions pursuant to Art. 12 of these GTC - from: (i) in the case of Agreement for the sale of Products, the day on which the Customer or a third party, other than the carrier appointed by the Customer, acquires physical possession of the Products, or (ii) in case of multiple Products ordered by the Customer in one order and delivered separately, the day on which the Customer or a third party, other than the carrier appointed by the Customer acquires physical possession of the last Product, or (iii) in the case of delivery of Product consisting of multiple lots or pieces, the day on which the Customer or a third party other than the carrier appointed by the Customer acquires physical possession of the last lot or piece.
c) Before the expiry of the withdrawal period, the Customer shall inform Bianchi of his/her decision to exercise his/her right to withdraw from the Agreement. To this end, the Customer may: (A) use the standard return form (Annex A), completing it and sending it to Bianchi to the following e-mail address: firstname.lastname@example.org; in this case, Bianchi shall promptly notify the Customer by e-mail the confirmation of receipt of the withdrawal exercised by the Customer, specifying the address to which the Customer may return the Products; (B) use the standard return form (Annex A) in the Product delivery package. In this case, the Customer, after completing the return form, may directly return the Products to Bianchi to the address indicated on the return form, and ensuring that he/she includes the duly completed return form in the package for the return of the Products. Bianchi will promptly notify the Customer, by e-mail, the confirmation of receipt of the withdrawal exercised by the Customer.
d) The Customer has exercised his/her withdrawal right, within the withdrawal period referred to above, if the communication concerning the exercise of the right of withdrawal is sent by the Customer before the expiry of the withdrawal period.
e) Bianchi’s obligations in the event of withdrawal.
f) Customer’s Obligations in the event of withdrawal.
g) The right of withdrawal is excluded in relation to the supply of custom-made or clearly personalised Products.
h) Without prejudice to the foregoing, in the specific case of apparel Products, the Customer, within 14 days from the delivery, may request a size change in the following ways: (A) write to the e-mail address: email@example.com and wait to receive instructions from Bianchi; (B) fill in the standard return form (Annex A) and send it to Bianchi to the e-mail address: firstname.lastname@example.org ensuring that he/she includes the duly completed return form in the package for the return of the Products, for the costs of which the Customer is liable (shipping costs will be reimbursed by Bianchi only if the shipment is made by DHL courier. If another courier is used, the shipping costs will not be reimbursed by Bianchi); (C) directly return the Product to Bianchi to the address indicated in the return form (Annex A), and ensuring that he/she includes the duly completed return form in the package for the return of the Products, for the costs of which the Customer is liable (shipping costs will be reimbursed by Bianchi only if the shipment is made by DHL courier. If another courier is used, the shipping costs will not be reimbursed by Bianchi). Bianchi will confirm by e-mail to the Customer the receipt of the return form, if sent before the Product, and in any case will confirm to the Customer the receipt of the returned Product. After verifying that the Product is in the state in which it was sold and that, by way of example, it is provided with the original labels and packaging, Bianchi will deliver to the Customer the Product of the size requested, and will send the Customer an e-mail containing the instructions to allow the latter to monitor the delivery status of the Product (tracking). In the event of unavailability of the size requested by the Customer, Bianchi will send an e-mail to the Customer informing him/her of the unavailability and confirming that it will refund the amount paid by the Customer, by means of the same method of payment used by the Customer to perform the Agreement.
a) Bianchi is liable to the Customer for any lack of conformity of the Products existing at the time of delivery and appearing within two years from that time or within the longer period if provided by the relevant provisions pursuant to Art. 12 of these GTC.
b) The Customer is hereby informed that claims relating to defects not fraudulently concealed by the seller shall be brought, in any case, within 26 months from delivery of the Products, otherwise they are time-barred, without prejudice, in any case, to the provisions of applicable law pursuant to Art. 12 of these GTC..
c) The Customer is further informed that, to conform to the Agreement, the Product shall meet the following specific requirements, where relevant: (a) correspond to the contractual description, type, quantity and quality and possess the functionality, compatibility, interoperability and other characteristics as provided by the Agreement; (b) be suitable for any particular use intended by the consumer, which has been brought to the seller’s attention by the consumer at the latest at the time of the conclusion of the sales agreement and which the seller has accepted; (c) be supplied together with all accessories, instructions, including those relating to installation, provided for in the Agreement; and (d) be supplied with updates as provided by the Agreement.
d) In addition to complying with the specific conformity requirements, in order to conform to the Agreement the goods shall fulfil the following general requirements, as long as relevant: (a) be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other provisions of national and EU law, technical standards or, in the absence of such technical standards, industry codes of practice applicable to the specific sector; (b) where relevant, be of such quality and correspond to the description of a sample or model which the seller has made available to the consumer prior to the conclusion of the Agreement; (c) as long as relevant, be delivered with such accessories, including packaging, installation instructions or other instructions, as the consumer may reasonably expect to receive and, (d) be of the quantity and possess the qualities and other characteristics, including in terms of durability, functionality, compatibility and safety, ordinarily found in goods of the same type and which the consumer can reasonably expect, taking into account the nature of the goods and public statements made by or on behalf of the seller, or by other persons at earlier stages in the chain of transactions, including the producer, in particular in advertising or on the label.
e) Customer’s Rights
g) Price reduction and termination of the Agreement.
h) Exercise of remedies. The Customer may exercise the above rights by contacting Bianchi by e-mail at the address: email@example.com
a) Without prejudice to the provisions of Article 9, the Customer may contact Bianchi for any information or support concerning the Agreement by e-mail to the address: firstname.lastname@example.org.
a) These GTC and the individual Agreements are subject to Italian law. The protection afforded to the Customer by the mandatory provisions of the law of the country in which the Customer habitually resides shall, in any event, remain unaffected.
a) The Customer is informed of the fact that, pursuant to Article 14 of Regulation (EU) No. 524/2013, a European platform for online dispute resolution (so-called ODR – Online Dispute Resolution), accessible at https://webgate.ec.europa.eu/odr, has been set up, where it is possible to retrieve further information on the use of alternative dispute resolution bodies and to consult the updated list of ADR bodies, to find their contact details, including the link to their website, as well as any useful information on how to refer to one of these bodies and resolve potential disputes online.
ANNEX A - RETURN FORM